Embue is a Boston-based company (formerly called Coincident) that has developed a technology to improve the management and operation of residential and small commercial HVAC systems. Embue has developed a series of low-cost wireless sensors and controllers that can monitor equipment efficiency and optimize HVAC runtimes based on actual and predicted patterns of occupancy, weather, building performance, and fuel consumption. Their system is Internet-connected, allowing customers to check-in and update comfort settings from anywhere. For HVAC service companies, Embue is creating software to help identify and troubleshoot customer equipment failures and issues that can degrade HVAC performance. After installing Embue, HVAC companies gain the ability to monitor and track the performance of customer equipment through an intuitive web-based dashboard. Dispatchers, service representatives, and technicians can use this system for remote diagnosis of customer problems, proactive identification of emergencies, and as a tool to increase customer loyalty and trust - boosting productivity while creating new opportunities for service revenue.